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FAQs | Tech Support Click on a topic below to view instructions relating to it.
Change Time and Date on my Phone System
Speed Dial Programming
Flexible Button Programming
Conferencing Calls
Programming or Changing the Name in the Display
Other Questions
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Changing the Time and Date for XTS, TRIAD, STS Telephone Systems.
From the Attendant Extn. (usually extn 100) without picking up the handset, dial 692 on the dial pad. Enter Time and Date in the following order.
Year
All entries must have 2 digits. Military time must be used after 12:00 PMMonth Day Hour Minute
Sample for October 5, 2005 at 10:30 AM : 0510051030
Year : 05 Month : 10 Day : 05 Hour : 10 Minute : 30
Sample for October 5, 2005 at 1:30 PM : 0510051330
Year : 05 Month : 10 Day : 05 Hour : 13 Minute : 30
Speed Dial Programming
How do I add or change a personal or station Speed Dial number?
A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000 to 9019).
To Store Speed Dial Numbers:
How do I add or change a system Speed Dial number accessible to all stations?
To Store System Speed Dial Numers:
Flexible Button Programming:
How can I tell what a button on my phone is programmed to do?
To Check Flexible Button Programming:
Can I program a button on my phone to perform a feature?
To Program a Flexible Button to Use Feature Codes:
Can I program a button on my phone to dial a number?
To Program a Flexible Button to Use Speed Bin Dialing:
How do I erase what is programmed to a button on my phone?
To Erase a Flexible Button:
Conference Call Procedures:
Note: 8-Button digital telephones can assign a conference button by using feature code 624.
Conference Combinations
Add-On Conference
Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established. Multi-Line Conference One internal station can engage in a conference with up to four outside parties.
How to Establish a Conference
How to Exit a Conference (Controller Only)
For a Single-Line Conference:
How to Re-Enter a Conference
When the controller re-enters the conference, the disconnect timer is reset.
How To Terminate a Conference
The Conference Initiator, who is actively in the conference, must replace the handset or press the ON/OFF button (SPEAKER Button on IP Phone) to OFF.
How To Terminate an Unsupervised Conference
Press the flashing CONF button or use the Soft Key's END option while on-hook. All parties will be dropped.
How To Terminate a Party During a Conference Call
How do I create or erase a name in my phone's display?
Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To Create Name for Display:
I have an alarm code on my screen!
Attendant Clear Alarm:
The attendant can dial feature code (606) to clear any alarm. This function does not clear the condition, only the display.
My screen says "STA in Page Block" or I cannot receive pages.
To Remove Page Block:
Voice Over Feature:
Press the preprogrammed DND button once OR use the Soft Key's DND option when in an idle condition.
To Place an Off-Hook Voice Over Call (OHVO)
To Respond to an Off-Hook Voice Over (OHVO)
After receiving an OHVO announcement, select from the following three options to respond to the caller:
Option 1: This method lets the receiving station respond to an OHVO announcement utilizing the MUTE feature button. This button is pressed to carry on a two-way conversation with the OHVO initiator while still listening to the original call. Option 2: The OHVO receiving station may respond to the calling station by using the Silent Text Messaging. The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being released from the current call (Example: By pressing a flexible button preprogrammed for the message "In Meeting", the calling station receives this message on their LCD display. Option 3: The OHVO receiving station may respond to the calling OHVO station by using the Camp On feature. The OHVO receiving station presses the flashing HOLD button to consult with the calling station. The existing call (CO Line) goes on Exclusive Hold automatically. This method then follows Camp On procedures and operation.
Vodavi Dispatch Voice Mail Administration
How to Change the Time and Date
How to Create, Delete, and Modify mailboxes
How to Change the main greeting
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